Privacy Policy

This Privacy Policy applies to the mt33 platform operated at mt33.asia ("Platform", "mt33", "we", "us"). mt33 is the data controller responsible for the personal information you provide when registering for an account, placing bets, making deposits or withdrawals, or otherwise using our services.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact our Data Protection team via live chat at mt33.asia or by writing to: [email protected]. We aim to respond to all privacy-related enquiries within 30 days of receipt.

mt33 collects personal information when you interact with our Platform. The categories of information we collect include:

2.1 Registration and Identity Data. When you create an mt33 account, we collect your full legal name, date of birth, email address, and chosen username. During mandatory KYC verification, we additionally collect a copy of your government-issued identity document (such as your MyKAD or passport) and, where required, a selfie or video for liveness verification.

2.2 Financial Data. To process deposits and withdrawals, mt33 collects the details of your nominated payment methods, including account names associated with Touch n Go eWallet, Boost, Maybank, CIMB, or Public Bank. We do not store full card numbers or banking credentials on our servers. Transaction history, deposit amounts, withdrawal requests, and account balances are maintained as part of your player record.

2.3 Gaming and Behavioural Data. We record your game activity on the mt33 Platform, including bet placement history, game selections, wager amounts, session durations, and win/loss outcomes. This data is used for account management, responsible gaming monitoring, regulatory reporting, and platform improvement.

2.4 Technical and Device Data. When you access the mt33 Platform, our servers automatically log your IP address, browser type and version, operating system, device identifiers, and pages visited. This information is used for security monitoring, fraud prevention, and service optimisation.

2.5 Communications Data. If you contact mt33 support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

mt33 uses the personal data we collect for the following purposes:

• To create, verify, and manage your player account and enforce our one-account-per-person policy
• To process deposits and withdrawals in MYR through your nominated payment method
• To comply with our obligations under our international gaming authority licence, including KYC, anti-money laundering (AML), and regulatory reporting requirements
• To detect, investigate, and prevent fraud, collusion, account abuse, and other prohibited conduct
• To deliver and improve the mt33 Platform, including game performance, user interface, and customer support quality
• To operate our responsible gaming programme, including monitoring for indicators of problem gambling and enforcing deposit limits or self-exclusion requests
• To send service-related communications, including account confirmations, transaction notifications, and security alerts
• To send promotional communications where you have opted in to receive them and subject to your ability to unsubscribe at any time

mt33 does not sell your personal data to third parties for their own marketing purposes.

mt33 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered mt33 player, including account management, payment processing, and game delivery
• Legal obligation: Processing required to comply with applicable laws and our gaming licence obligations, including KYC and AML requirements
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, responsible gaming, and Platform improvement, where our interests are not overridden by your data protection rights
• Consent: Processing for marketing communications, where we rely on your opt-in consent and provide a clear mechanism to withdraw it at any time

mt33 does not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

5.1 Service Providers. We engage trusted third-party service providers to assist with specific operational functions, including payment processing, identity verification, game software provision, customer support tooling, and IT infrastructure. These providers are contractually bound to process your data solely for the purpose of delivering services to mt33 and to maintain appropriate security standards.

5.2 Regulatory and Legal Disclosure. mt33 may disclose your personal data to our licensing authority, law enforcement agencies, financial intelligence units, or other competent authorities where required by law or where we reasonably believe disclosure is necessary to investigate illegal activity, enforce our Terms & Conditions, or protect the rights and safety of our players and staff.

5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of mt33's assets, your personal data may be transferred to the successor entity, subject to the same privacy protections as described in this Policy.

The mt33 Platform uses cookies and similar technologies to deliver and improve its services. Cookies are small data files stored on your device when you visit a website. mt33 uses the following categories of cookies:

• Essential cookies: Required for the Platform to function, including maintaining your logged-in session, storing game preferences, and processing transactions. These cannot be disabled without impairing core functionality.
• Analytics cookies: Used to understand how players interact with the Platform, which pages are visited most often, and how performance can be improved. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and session hijacking.

You can manage cookie preferences via your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the mt33 Platform.

mt33 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in any case for the minimum periods required by our gaming licence and applicable law. As a general principle:

• Account and transaction records are retained for a minimum of five (5) years from the date of account closure to satisfy AML and regulatory requirements
• KYC documentation is retained for the period specified by our licensing authority, typically five (5) years from the date of verification
• Communications records (live chat, email) are retained for up to three (3) years for quality assurance and dispute resolution purposes
• Technical logs are retained for up to twelve (12) months for security and fraud monitoring purposes

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised.

mt33 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for data in transit, restricted access controls ensuring only authorised personnel can access player data, two-factor authentication for account access, regular security audits and penetration testing, and documented incident response procedures.

While we take data security seriously and invest substantially in protective measures, no data transmission over the internet can be guaranteed as completely secure. You play a role in keeping your account safe by using a strong, unique password and enabling two-factor authentication in your mt33 account settings.

Subject to applicable data protection law and our regulatory obligations, you have the following rights regarding your personal data held by mt33:

• Right of access: You may request a copy of the personal data mt33 holds about you
• Right to rectification: You may request correction of inaccurate or incomplete personal data
• Right to erasure: In certain circumstances you may request deletion of your personal data, subject to our legal retention obligations
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances
• Right to data portability: Where processing is based on consent or contract, you may request that we provide your data in a structured, commonly used, machine-readable format
• Right to object: You may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact mt33 support via live chat or at [email protected]. We will respond within 30 days and may require identity verification before processing your request.

The mt33 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or provided personal data, we will take immediate steps to close the account, delete the data, and return any deposited funds.

If you believe that a minor may have accessed the mt33 Platform using your or another adult's credentials, please contact mt33 support immediately via live chat.

mt33 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. Where changes are material, we will notify registered players by email or via a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page indicates when this Policy was most recently revised.

Your continued use of the mt33 Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you should cease using the Platform and contact support to close your account.